Frequently Asked Questions

How to open an account?

You can do it with a few simple steps, right from your smartphone.
Check out our guide.

Step 1: Scan NRIC

  • Find a well-lit place and start scanning the front of your NRIC.

    *Avoid covering your NRIC to ensure that all corners are clearly shown

  • Tilt your NRIC left and right to detect hologram. Hold it until verification completes 100%.
  • Scan the back of your NRIC.

Step 2: Selfie Verification

Position your head within the frame and follow the on-screen instructions:

  • Blink your eyes
  • Open your mouth
  • Turn your head left and right
  • Nod your head

Step 3: Information Verification

  • Answer some questions to help us verify your identity
  • Enter your personal information
  • Check your eligibility for A1addin

Step 4: Initial Deposit

  • Transfer your initial deposit to activate the new A1addin account

Note:

  • Ensure you transfer the minimum amount to your A1addin account.
  • Use DuitNow to transfer from any of your other bank accounts (Use DuitNow to transfer from any bank accounts in Malaysia to your A1addin account) to your A1addin account.
  • To transfer, choose Affin Bank as the recipient bank.

Complete these few steps and you are on your way to banking with A1addin!


Still have questions?

If your questions are not answered in our FAQs, you can always reach out to us via the following channels.

+(603) 8230 2222

Our friendly customer service officers are ready to help

[email protected]

We will reply to you as soon as possible